Data Protection Declaration

What type of personal data we collect and why we collect it

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

Our website can usually be used without providing personal data. Insofar as personal data (e.g. name, address or email address) is collected on our website, this is always done on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.


Some of the websites use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.

You can configure your browser in a way that you are being informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close the browser. If cookies are deactivated, the functionality of this website may be restricted.

Contact Form

If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

Analysis Services

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are saved on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

You can find more information on how user data is handled by Google Analytics in Google's privacy policy (LINK)

Browser Plugin
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install:

Objection against Data Collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website:

How long we keep your Data

For users who register on our website, we additionally save the personal information that they provide in their user profiles. All users can view, change or delete their personal information at any time (the user name cannot be changed). Website administrators can also view and change this information.

What Rights you have to your Data

If you have an account on this website or have written comments, you can request an export of your personal data from us, including all data that you have given us. In addition, you can request the deletion of all personal data that we have stored about you. This does not include the data that we have to keep for administrative, legal or security reasons.

Use of the ARiiVA Go mobile app

Installation of the ARiiVA Go app
The ARiiVA Go app is available from sales platforms operated by third parties, so-called app stores (Google Play and Apple App Store). Your download may require prior registration with the respective app store and the installation of the app store software. ARiiVA GmbH has no influence on the collection, processing and use of personal data in connection with your registration and the provision of downloads in the respective app store and the app store software. In this respect, the responsible body is solely the operator of the respective app store. If necessary, please contact the respective app store provider directly.

Required Permissions
In order for the app to function properly, it is necessary that you grant access to certain smartphone functions and personal data that are stored on the device. You will be asked once at the beginning or only when you use the respective function to grant the appropriate access authorization.

Network Access & Network Connections
Network access is required because the ARiiVA app can only be used in online mode.

Scanning data spots, taking photos for tickets, or video call transmissions require access to your system's camera.

Videocall broadcasts require access to your system's microphone.

For our security check, we need access to the device status.

Local Storage Usage
A minimum amount of storage space is used on your device for temporarily storing the login options and user information.

Firebase Cloud Messaging
Firebase Cloud Messaging is used to be able to transmit push messages or so-called in-app messages, i.e. messages that are only displayed within the app. A pseudonymized push reference is assigned to the mobile device, which serves as the destination for the push messages or in-app messages.

Modification or adaptation of the privacy policy

The data protection declaration is currently valid and dated March 10th, 2020. The further development of our app or the implementation of new technologies may make it necessary to change this data protection declaration.

Responsible Body

The body responsible for the collection, processing and use of personal data in connection with the website and the ARiiVA Go mobile app is:

ARiiVA GmbH 
Lorcherstraße 2a, 4470 Enns