{"id":1609,"date":"2020-01-12T12:46:01","date_gmt":"2020-01-12T11:46:01","guid":{"rendered":"https:\/\/ariiva.viingo.com\/?page_id=1609"},"modified":"2022-12-01T12:13:18","modified_gmt":"2022-12-01T11:13:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ariiva.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"gap-666133539\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-666133539 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >FAQ<\/span><b><\/b><\/h3><\/div>\n\n\n\t<section class=\"section\" id=\"section_1742903770\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1936222962\">\n\n\n\t<div id=\"col-1552072584\" class=\"col medium-10 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<p>ARiiVA delivers data where it is needed and supports the operation of professional service life cycle management.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1552072584 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-70911624\">\n\n\n\t<div id=\"col-1949596928\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;height:1px;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-369738831\">\n\n\n\t<div id=\"col-1153495095\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>1. GETTING STARTED<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1673311800\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1907429737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1907429737-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.1-die-ersten-schritte\" aria-expanded=\"false\" aria-controls=\"accordion-1907429737-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1.1 First steps<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1907429737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1907429737-label\" >\n\t\t\t\n\n<p>Jeder neue Benutzer erh\u00e4lt einen Zugang mit 2 limitierten Benutzer und 100 Dataspots.\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2324746851\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2324746851-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.2-was-ist-ariiva-home?\" aria-expanded=\"false\" aria-controls=\"accordion-2324746851-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1.2 What is ARiiVA Home?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2324746851-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2324746851-label\" >\n\t\t\t\n\n<p>ARiiVA Home is the central user and data management platform. Machine and inventory data will be imported here. Maintenance cycles can be defined. All information that is entered here will become available in the mobile application ARiiVA Go instantaneously.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-341558239\" class=\"accordion-item\">\n\t\t<a id=\"accordion-341558239-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.3-was-ist-ariiva-go?\" aria-expanded=\"false\" aria-controls=\"accordion-341558239-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1.3 What is ARiiVA Go?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-341558239-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-341558239-label\" >\n\t\t\t\n\n<p>Durch ARiiVA Go sind Daten mobil verf\u00fcgbar und k\u00f6nnen mittels Augmented Reality-Feature (ARiiVA Dataspots) eingeblendet werden. User k\u00f6nnen unterwegs Tickets erstellen, inklusive Bild-Dokumentation und Markup-Funktionalit\u00e4t, Hier kann auch der Status aller Assets (z.B. Maschinen) mittels Monitoring im Blick behalten werden. ARiiVA Go unterst\u00fctzt ebenso Video- oder Audio-Calls und zeigt s\u00e4mtliche verf\u00fcgbaren Analysedaten.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1021341584\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1021341584-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.4-kann-ich-ariiva-home-auch-ohne-ariiva-go-nutzen?\" aria-expanded=\"false\" aria-controls=\"accordion-1021341584-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1.4 Can I use ARiiVA Home without ARiiVA Go?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1021341584-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1021341584-label\" >\n\t\t\t\n\n<p>In order to be able to make use of all ARiiVA functions and features, we recommend the use of both systems simultaneously. However, ARiiVA Home and ARiiVA Go do work independently of each other.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;height:1px;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1753196256\">\n\n\n\t<div id=\"col-75580301\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0 30px 0px;\">\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>2. SYSTEM &amp; SUPPORT<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-591418023\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3394075737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3394075737-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.1-welche-browser-unterst\u00fctzt-ariiva-home?\" aria-expanded=\"false\" aria-controls=\"accordion-3394075737-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which browsers are supported in ARiiVA Home?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3394075737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3394075737-label\" >\n\t\t\t\n\n<p>ARiiVA Home is tested for all current browsers on Windows, Macintosh and Linux systems.<\/p>\n<p>NOTE: Support for Microsoft Internet Explorer has been discontinued. Our goal is to offer highest product and service quality to all customers at best security standards. Therefore, we recommend the use of newest Google Chrome, Mozilla Firefox or Microsoft Edge browsers. Learn more here:&nbsp; <a href=\"https:\/\/www.google.com\/intl\/de\/chrome\/\" target=\"_blank\" rel=\"noopener noreferrer\">Chrome<\/a> \/ <a href=\"https:\/\/www.mozilla.org\/de\/firefox\/new\/\" target=\"_blank\" rel=\"noopener noreferrer\">Firefox<\/a> \/ <a href=\"https:\/\/www.microsoft.com\/de-de\/edge\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Edge<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1790593910\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1790593910-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.2-welches-betriebssystem-unterst\u00fctzt-ariiva-home?\" aria-expanded=\"false\" aria-controls=\"accordion-1790593910-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which operating systems are supported by ARiiVA Home?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1790593910-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1790593910-label\" >\n\t\t\t\n\n<p>ARiiVA Home is a web-based application and thus has no requirements regarding operating system but rather on the used browser (see above).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-895645593\" class=\"accordion-item\">\n\t\t<a id=\"accordion-895645593-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.3-welche-mobile-os-unterst\u00fctzt-ariiva-go?\" aria-expanded=\"false\" aria-controls=\"accordion-895645593-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Which mobile OS are supported by ARiiVA Go?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-895645593-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-895645593-label\" >\n\t\t\t\n\n<p>ARiiVA Go is compatible with Android and iOS.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3357988232\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3357988232-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.4-wie-erfolgen-updates-in-ariiva-home-und-ariiva-go?\" aria-expanded=\"false\" aria-controls=\"accordion-3357988232-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do updates work in ARiiVA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3357988232-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3357988232-label\" >\n\t\t\t\n\n<p>ARiiVA Home is a browser-based application and thus no updates on client computers are required. Updates in the platform usually happen over night. If taking ARiiVA Home offline is necessary, users will be notified in advance about any short downtimes.<\/p>\n<p>Updates for ARiiVA Go (mobile application) will be rolled out via mobile stores (Google Play or Apple App Store). According to user preferences this will happen automatically or has to be done manually.<\/p>\n<p>User data and preferences will not be lost.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2225473821\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2225473821-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.5-wo-werden-support-anfragen-gestellt?\" aria-expanded=\"false\" aria-controls=\"accordion-2225473821-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I request support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2225473821-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2225473821-label\" >\n\t\t\t\n\n<p>Please use the support request form in www.ariiva.com --&gt; More --&gt; Support. Response time within 48 hours.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;height:1px;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-825476203\">\n\n\n\t<div id=\"col-2100103696\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3><strong>3. FEATURES<\/strong><\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1897456758\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4026019597\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4026019597-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.1-wie-funktioniert-ein-ariiva-dataspot?\" aria-expanded=\"false\" aria-controls=\"accordion-4026019597-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.1 How do dataspots work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4026019597-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4026019597-label\" >\n\t\t\t\n\n<p>Dataspots are managed centrally in ARiiVA Home (menu item: Dataspots), information such as displaying the maintenance date, free text, images, documents, and tickets are the central functions of the Dataspots. <strong>After registration, a PDF with the available Dataspots is generated (ARiiVA Home&gt; Dataspots&gt; a download link can be found at the bottom. <\/strong><\/p>\n<p>With the help of the ARiiVA Go mobile app, this information can be displayed directly on the machine using augmented reality support.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3421648769\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3421648769-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.2-wie-funktioniert-ariiva-ticketing?\" aria-expanded=\"false\" aria-controls=\"accordion-3421648769-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.2 How does ARiiVA Ticketing work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3421648769-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3421648769-label\" >\n\t\t\t\n\n<p>ARiiVA Ticketing allows quick creation of service tickets for assets (dataspots). It contains a photo and drawing feature which enables the ticket creator to describe the issue at hand as best as possible. Service time estimations can be entered. Staff can be notified directly through the ticket creation process.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-299114809\" class=\"accordion-item\">\n\t\t<a id=\"accordion-299114809-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.3-wie-funktioniert-ariiva-standort-monitoring?\" aria-expanded=\"false\" aria-controls=\"accordion-299114809-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.3 How does ARiiVA site monitoring work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-299114809-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-299114809-label\" >\n\t\t\t\n\n<p>Monitorings sind Datenobjekte die als Containter f\u00fcr Assets (Dataspots) oder andere Sub-Monitorings dienen. Standort-Monitorings haben einen Status (z.B. aktiv, inaktiv, in Bearbeitung, etc.). User sehen so auf einen Blick, ob bestimmte Assets oder Produktionsbereiche derzeit verf\u00fcgbar sind oder ggf. Reparaturbedarf herrscht.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3669971935\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3669971935-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.4-wie-funktioniert-ariiva-call?\" aria-expanded=\"false\" aria-controls=\"accordion-3669971935-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.4 How does ARiiVA Call work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3669971935-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3669971935-label\" >\n\t\t\t\n\n<p>ARiiVA Call establishes a direct 1:1 connection between remote expert and field\/service engineer through data glasses, smartphone or tablet computer. ARiiVA Call allows both sides to see exaclty the same picture which enables the remote expert to give instructions on how to solve an issue. This reduces service times and travel cost significantly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-119050821\" class=\"accordion-item\">\n\t\t<a id=\"accordion-119050821-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.5-wie-funktioniert-ariiva-analytics?\" aria-expanded=\"false\" aria-controls=\"accordion-119050821-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.5 How does ARiiVA Analytics work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-119050821-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-119050821-label\" >\n\t\t\t\n\n<p>ARiiVA Analytics helps analyze data flows and fields for optimizations. Every data entry in ARiiVA is constantly being monitored and relevant results such as productivity, downtimes, utilization, asset condition down to service cost become transparent.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-41155310\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-41155310 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1742903770 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1609","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/pages\/1609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/comments?post=1609"}],"version-history":[{"count":88,"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/pages\/1609\/revisions"}],"predecessor-version":[{"id":7009,"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/pages\/1609\/revisions\/7009"}],"wp:attachment":[{"href":"https:\/\/www.ariiva.com\/en\/wp-json\/wp\/v2\/media?parent=1609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}